Thank you for shopping with Indian Stree. We strive to ensure you are delighted with your purchase.

1. Returns Policy (7-Day Window)

You may request a return within 7 days of delivery, provided the item is:

• Unused and in its original condition.

• Retaining all original tags and packaging.

• Accompanied by proof of purchase or order confirmation.

2. Mandatory Opening Video

To process any claim for a return or exchange, a clear opening video of the package is mandatory. The video must:

• Start before you open the package.

• Clearly show the package label and seal.

• Show the damage or issue clearly, with no cuts or edits.

• Claims without a valid opening video will not be accepted.

3. Damaged or Incorrect Items

If you receive a defective or incorrect item, please notify us within 48 hours of delivery. Contact our support team with your order number and the mandatory opening video.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted items.

• Gift cards.

• Customized or personalized products.

• Items damaged due to misuse or mishandling.

5. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection.

• Approved refunds will be processed to your original payment method within 5–7 business days.

6. Exchanges & Shipping

• Exchanges: We only replace items if they are defective, damaged, or the incorrect size/product was delivered.

• Shipping Costs: Return shipping charges are the customer's responsibility, unless the item received was damaged or incorrect.